Two scoops of training
A few days ago, I took my family to a local ice cream shop for dessert. Amongst the wonderful flavors of sugary goodness I beheld, I noticed something else. As we walked in the door (about an hour before closing time), one of the veteran workers asked a younger worker if she wanted to try taking our orders. With a mix of fear and excitement, she nodded her head and approached the counter. Over the next few minutes, we debated our order (which you must do if you have a three-year-old in the mix), then we kindly recited our desires to the young lady at the register. Carefully, she punched the necessary buttons, pausing every few seconds to glance over her shoulder at the veteran worker to make sure she got it right. My wife and child scurried over to find a seat while I stayed behind to pay the bill. A few minutes later out came our ice cream treats, all made to our exact specifications. We sat for a few minutes and ate our cones whi...